Account deletion request

How to request deletion

The fastest way is to use the in-app deletion option. If you cannot access the app, please email us using the link below with the required details so we can verify and process your request.

Required details

• Full name
• Email used on the account
• Phone number on the account
• Role: Traveler or Sender
• Country/market where you use the service
• Last trip or reservation (if any)

Processing notes

• We may need to verify your identity before deleting your account.
• Deletion may be delayed if you have active trips/reservations, open disputes, or an outstanding balance.
• After deletion, access to the account is permanently removed and may not be recoverable.