Refund & Cancellation Policy

Effective date: January 18, 2026

AirCongo is operated by ExpressCarCab, a Delaware C-Corp. This policy explains how cancellations and refunds work for payments made through the Service.

1. General Principles

• Refund eligibility depends on the transaction status and whether the service has started.
• Processing fees charged by payment providers may be non-refundable where permitted.
• We may refund in full or in part at our discretion when appropriate (fraud, error, service issue).

2. Cancellation by Sender

• Before a traveler accepts: sender may cancel for a full refund (minus non-refundable processing fees where applicable).
• After acceptance, before handoff: may be eligible for a partial refund depending on circumstances and time.
• After handoff / in progress: generally not refundable unless required by law or due to verified fraud or platform error.

3. Cancellation by Traveler

• If a traveler cancels before handoff, the sender may receive a full refund (minus non-refundable processing fees where applicable).
• Repeated cancellations by a traveler may result in account restrictions.

4. Disputes, Failed Delivery, and Issues

If there is a delivery failure, dispute, or suspected fraud, contact support immediately. We may request evidence (messages, photos, timestamps, etc.) and may pause payout/settlement while investigating.

5. Chargebacks

If you file a chargeback, we may suspend your account while we investigate. False or abusive chargebacks may lead to permanent account restrictions.

6. How to Request a Refund

Email support with your account email, transaction details, and reason: support@aircongo.org.

7. Changes to This Policy

We may update this policy from time to time. We will update the “Effective date”.

Operator: ExpressCarCab, Delaware C-Corp.